AFTER AN ACCIDENT
First, make sure everyone is safe and report the accident if needed. Then contact your insurance company and schedule a collision repair estimate at any of our five Chaz Limited locations in Alaska (Anchorage Downtown and South, Eagle River, Wasilla, Fairbanks) so we can help you understand the next steps.
If your vehicle is not safe to drive, Chaz can help coordinate towing. Common reasons include suspension damage, leaking fluids, brake or light failure, drivetrain problems, or airbag deployment.
Yes. Chaz repairs wildlife damage from moose, bear, caribou, and other animal collisions, with a focus on safety, structural integrity, and appearance.
ESTIMATES AND GETTING STARTED
Scheduling an estimate helps ensure you’re taken care of promptly when you arrive, but walk-ins are always welcome at any Chaz location. Our team will answer your auto body repair questions and help you understand what to expect next.
Yes. You can visit Chaz in Anchorage (Downtown or South Anchorage), Eagle River, Wasilla, or Fairbanks for a collision repair estimate and guidance on next steps.
Estimate timing depends on the location and current repair volume. We work to make the process as timely and convenient as possible.
Yes, you can get a complimentary estimate before filing a claim. In most cases, you do not need multiple estimates.
INSURANCE AND CLAIMS
Yes. Chaz works with insurance companies every day and helps guide customers through the collision repair claims process with clear, straightforward support. Further, we’ll communicate with your insurance company directly, submitting written estimates and documentation to help keep the claims process moving.
No. You have the right to choose the licensed auto body repair shop you trust, and your insurance company must work with your chosen shop.
Yes. If you prefer customer-pay auto body repair, we can explain your options and help you decide what makes the most sense, with no pressure.
If hidden damage is found during disassembly, Chaz documents it, reviews it with you, and submits a supplemental estimate to your insurance company if needed.
THE REPAIR PROCESS
Repair time depends on damage severity, parts availability, and insurance approval. Chaz focuses on thoughtful repair planning to help avoid unnecessary delays.
Once your estimate is approved, we finalize your complete repair plan, order parts, coordinate with insurance if needed, and begin repairs using manufacturer procedures.
Chaz repairs everything from dents, scrapes, and paint damage to major collision damage and structural repairs. If you have auto body repair questions about your specific damage, our team can walk you through what to expect when you come in to get an estimate.
PARTS, SAFETY, AND QUALITY
Chaz performs OEM-compliant repairs and follows manufacturer repair procedures. We use OEM parts when specified in the repair plan.
Manufacturer repair procedures help ensure your vehicle is repaired properly for safety, performance, and structural integrity after an accident.
Yes. Modern vehicles often include sensors, cameras, and driver-assistance systems, and the Chaz standard of proper repair procedures is essential to restore safe operation.
Yes. Chaz repairs both visible auto body damage and structural collision damage to help restore your vehicle to pre-accident condition.
Yes. Every Chaz location has earned I-CAR Gold Class recognition, reflecting ongoing training and our commitment to safe, high-quality collision repair. We’re also happy to answer any auto body repair questions you have about our process or certifications.
PAINT, APPEARANCE, AND WARRANTY
Yes. Chaz uses premium Axalta Spies Hecker paint systems with advanced color-matching technology to restore your vehicle’s original appearance.
Yes. Qualified repairs are backed by a written limited lifetime warranty for as long as you own your vehicle.
CONVENIENCE AND CUSTOMER SUPPORT
Yes. We provide rental car coordination to help make the collision repair process easier.
Yes. Chaz offers rides within a 10-mile radius for customers who do not have rental car coverage.
Yes. We provide clear communication throughout the collision repair process, including updates on progress, parts, and timing.